About Jorge Serrano
Latest Recognition
Approved Reviewer, PMBOK Guide (8th Edition)
I am Jorge Serrano, PMP®, a technology leader and PMP® with 9+ years directing IT strategy, infrastructure, and digital transformation across multi-site organizations. I currently lead all technology at MeadowBrook Construction — sole point of contact for IT across 50+ staff, corporate offices, and active job sites supporting $50M+ in annual revenue.
My remit covers IT operations, cybersecurity, ERP and CRM implementation, vendor management, A/V project delivery, and full-stack engineering. I build software end-to-end (React, Next.js, TypeScript, Python, C#) and ship the automation that runs day-to-day operations — 17 public repositories on GitHub.
I am the Founder of PolarPath Technologies, a recognized contributor to the PMBOK Guide 8th Edition for AI adoption, Google Cybersecurity certified, and trained in Machine Learning at the University of Toronto. Fluent in English and Spanish with working French.
Open to Director / VP of IT, Head of Technology, CTO, Head of Engineering, and senior solutions architect roles. Based in Toronto; open to hybrid, remote, and relocation.
Credentials
Education, certifications, and tools that ground my work.
Education
- Machine Learning (3253)
University of Toronto · School of Continuing Studies
ML/AI algorithms, predictive modeling with Scikit-learn and TensorFlow. Working toward U of T Certificate in AI.
- Construction Project Management
Lambton College, Toronto · 2017 - 2018
Focus: scope and quality management, contracts and law, risk management.
- Bachelor of Civil Engineering (WES Evaluated)
Universidad Catolica Andres Bello, Venezuela · 2011 - 2015
Certifications
- Project Management Professional (PMP®)
- PMBOK Guide 8th Edition Contributor — AI Adoption
- Google Cybersecurity Professional Certificate
- Google IT Automation with Python
- Microsoft Excel Expert (MO-201)
- Six Sigma Foundations
Platforms & tools
- Office 365, Google Workspace
- Acumatica ERP, HubSpot CRM
- AWS, Cloudflare, Docker
- Looker Studio, Power BI
- Windows, macOS, iOS, Android, Linux
Languages
- English (fluent)
- Spanish (native)
- French (basic)
Academic involvement
- Teaching Assistant, Construction Safety (Lambton College, 2018)
- Student Council Representative, Civil Engineering Program (2015)
Core strengths
A snapshot of the strengths I rely on to lead and deliver.
- IT strategy & operations
- Cybersecurity & compliance
- ERP & enterprise systems integration
- Cross-platform device management (Windows / macOS / iOS)
- Cloud & infrastructure (AWS, Cloudflare)
- Full-stack engineering (React, Next.js, TypeScript, Python, C#)
- Process automation & internal tooling
- Vendor management & procurement
- Data analytics & reporting (Looker, Power BI)
- Risk & compliance management
- Cross-functional leadership
- PMP-led project & program delivery
Additional certifications
LinkedIn Learning, Coursera and other online platforms spanning analytics, leadership, estimating, and creative disciplines.
Experience across construction and technology
Head of Technology @ MeadowBrook Construction
Jun 2023 - Present - Mississauga, ON
- Sole technology leader for a 29-year, multi-site, $50M+ revenue construction firm. Manage all IT operations, cybersecurity, ERP, vendor relationships, and engineering for 50+ staff across corporate offices and active job sites.
- Reduced average ticket resolution time by 40% through standardized processes; cut new-hire onboarding setup from 3 days to same-day.
- Spearheaded ERP implementation (Acumatica) with bidirectional HubSpot CRM integration — eliminated 100% of duplicate records and saved finance 15+ hours per week in manual reconciliation.
- Lead IT security protocols and annual cybersecurity training across all staff; zero security breaches since program launch.
- Automated compliance workflows (Apps Script, Python, Selenium, VBA) — 98% on-time completion of Health & Safety toolbox talks, 100% safety credentials current with zero lapses.
- Manage 6+ vendor relationships, hardware procurement, and full device inventory across Windows, macOS, and iOS.
- On track to roll out a unified field service platform by Q4 2026.
Project Coordinator @ MeadowBrook Construction
Dec 2020 - Jun 2023 - Mississauga, ON
- Built data-rich dashboards that streamlined project communication and stakeholder alignment.
- Elevated financial reporting and IT development through advanced analytics and visualization.
- Supported cross-functional delivery across construction operations and technology programs.
Site Coordinator @ ZGemi Building Beyond Buildings
Jan 2018 - Mar 2020 - Toronto, ON
- Used analytics to monitor project progress and optimize resource allocation.
- Improved operational efficiency through data-driven scheduling and subcontractor coordination.
Site Supervisor @ ZGemi Building Beyond Buildings
Aug 2017 - Dec 2017 - Toronto, ON
- Managed hiring, scheduling, and coordination of subcontractors.
- Reviewed bids and ensured safe, effective work execution.
Assistant Site Supervisor @ ZGemi Building Beyond Buildings
Nov 2016 - Aug 2017 - Toronto, ON
- Supervised up to 10 workers to ensure safe practices and steady progress.
- Strengthened leadership through clear task delegation and communication.
References available upon request.